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Warranty and Return Policy

Pack Wheel Panniers Close-up PhotoReturn Policy

We can process returns and refunds only if the following terms are met.

  • The item is returned within 21 days of delivery.
  • The item is in its original condition, is not damaged, or missing parts.

Please do not send us items that do not meet the conditions listed above. We do not issue refunds for non-qualifying items and cannot return the items to you. Please include your name, address and email address with your return. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to an error on our part, we will deduct the shipping costs from your refund.


Every effort has been made to ensure that the highest quality of components, materials and craftsmanship goes into every Pack Wheel cart. In the event something does fail on the Pack Wheel the following limited warranty applies.

Limited Warranty

Pack Wheel Products, LLC provides each original purchaser of a Pack Wheel cart a warranty against defects in materials and workmanship, as stated below:


Lifetime
Aluminum frame for the lifetime of the original owner (see conditions below)


2 Years
Brake caliper system and Wheel which includes the axle, hub, spokes and rim (see conditions below)


Conditions: In the event of a product defect during the warranty period, the product along with a copy of your sales receipt must be returned to the company at the owners expense to the address shown below. Pack Wheel Products, LLC at its option will (a) correct the defect by product repair without charge for parts and labor, (b) replace the product with one of a similar design. New, reconditioned, repaired or replaced parts and products are warranted for the remainder of the original warranty period. After the original warranty period any repair or replacement of the product will require a charge.

This warranty does not cover: (a) carrying weight in excess of 200 lbs. on the Pack Wheel or more than 50 lbs above the wheel (b) consumables like tires, tubes and brake pads (c) damage or failure caused by or attributable to natural disaster, fire, abuse, accident, misuse, improper or abnormal usage, neglect, failure to follow instructions, improper maintenance, improper assembly. (d) The Pack Wheel is subject to scratches and dings in the finish and aluminum from impacting rocks and logs. This warranty does not cover cosmetic scratches and marks as a result of normal wear and tear. (e) The customer acknowledges and agrees that Pack Wheel Products, LLC shall not be responsible for any damages that the customer may incur from delayed shipment, product failure or product design.

The Pack Wheel is an aid to help with hauling your gear and big game animal's boned or quartered out meat. Caution and common sense should always be taken in how and were the Pack Wheel should be used in the back country. In no event shall Pack Wheel Products be liable for any indirect, incidental, consequential or special damages of any kind. This limited warranty is exclusively for the benefit of the original customer and cannot be transferred or assigned.


Company Contact Information
Pack Wheel Products, LLC
5160 Lamb Dr
Morgan, UT 84050

info@packwheel.com
385-244-7522

 
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