- Return Policy: Return Window: Items must be returned within 21 days of delivery.
- Condition: Items must be in original condition, undamaged, and with all parts.
- Restock Fee: A 15% restock fee will be assessed on returned items.
- Non-qualifying Returns: Do not send items that do not meet the above conditions.
- Limited Warranty: Coverage: Lifetime: Aluminum frame for the lifetime of the original owner.
- 1 Year: Motor, battery, controller, brake caliper system, and wheel (including axle, hub, spokes, and rim).
- Conditions: Defects: If a defect occurs during the warranty period, return the product with the sales receipt.
- Options: Pack Wheel Products, LLC may either: Repair the defect at no charge for parts and labor.
- Replace the product with a similar design. Warranty Period: New, reconditioned, repaired, or replaced parts/products are covered for the remainder of the original warranty period. After this period, repairs or replacements will incur a charge.
- Exclusions: Weight Limits: Carrying over 200 lbs on the Pack Wheel® or more than 50 lbs above the wheel.
- Consumables: Tires, tubes, tire liners, brake pads, grips, brake levers, chains, fasteners.
- Damage: Caused by natural disasters, fire, abuse, accidents, misuse, improper usage, neglect, failure to follow instructions, improper maintenance, or incorrect assembly. Cosmetic Damage: Scratches and marks from normal wear and tear.
- Liability: Pack Wheel Products, LLC is not responsible for damages from delayed shipment, product failure, or product design. Usage Note: The Pack Wheel® is designed to help haul gear and game meat. Use caution and common sense in the backcountry.
- Legal Compliance:
Wyoming Consumer Protection Act: This policy complies with Wyoming laws, including clear and conspicuously posted return policies1.